We hope you love your ShageeKnots!
But we know that sometimes it’s necessary to return an item so our goal is to make it as easy as possible.
Eligible merchandise may be returned free of charge. A Returns & Exchanges form and prepaid return label is provided in every order. At this time, shageeknots.com offers UPS return labels only for domestic return addresses.
The customer is required to pay shipping on return orders sent from outside the U.S. Shipping and handling charges for returned merchandise are non refundable unless we have made a shipping error. Upon receipt of returned goods, Shagee Knots and Unique Global Innovations reserves the right to deny a refund if the merchandise does not meet return-policy requirements.
- Full-price merchandise can be returned for a full refund or exchanged within 30 days of the delivery date.
- Sale merchandise can be returned for exchange ONLY within 14 days of the delivery date.
- Items returned past the time frames outlined above will not be refunded or exchanged.
- Final-sale merchandise cannot be exchanged or returned at any time.
- Sample-sale merchandise is not acceptable for return. All sales are final.
- Worn, altered or washed merchandise is not acceptable for return. All items being returned must be in the original condition, and all tags must be attached.
Please send shageeknots.com returns to:
SHAGEEKNOTS RETURNS DEPARTMENT
8745 Gary Burns Dr., Suite 160-147
Frisco, TX 75034
GIFT RETURNS & EXCHANGES
Merchandise received as a gift that was purchased on shageeknots.com may be returned for exchange ONLY. You may also exchange merchandise for store credit. A Returns & Exchanges form with instructions is enclosed in your order — simply indicate which method you prefer. If you do not have the form, download it or contact Customer Care at (214) 407-7218 between 9 AM and 6 AM ET, seven days a week.
SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense. ShageeKnots and Unique Global Innovations will provide a prepaid UPS shipping label to expedite the return for orders shipped within the U.S. To receive your shipping label and arrange to replace your product, please contact contact Customer Care at (214) 407-7218 between 9 AM and 6 AM ET, seven days a week.
ShageeKnots customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. ShageeKnots and Unique Global Innovations is not liable for any damages from a third-party shipping service.
See details at International Shipping.
ITEMS PURCHASED AT OTHER LOCATIONS
Items purchased at a department store or any other store selling ShageeKnots merchandise can be returned only to that store and cannot be returned to shageeknots.com.